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Frequently Asked Questions
What's your return and warranty policy?
All scanners come with manufacturer warranties ranging from 1-3 years depending on the model. We offer a 30-day return policy for unopened items. Extended warranty options are available for most products. Contact our support team for detailed warranty information.
What is the difference between direct thermal and thermal transfer printing?
Direct thermal printers use heat-sensitive labels and do not require ink or ribbon, making them ideal for short-term labels like shipping labels.
Thermal transfer printers use a ribbon to produce more durable labels that resist heat, moisture, and fading, making them better for long-term labeling.
Do I need a rugged scanner for my warehouse?
If your environment involves potential drops, dust, moisture, or extreme temperatures, a rugged or ultra-rugged scanner is recommended. Standard scanners work well for retail and office environments, while rugged models are built for industrial and warehouse settings.
What's the difference between 1D and 2D barcode scanners?
1D scanners read traditional linear barcodes (like UPC codes), while 2D scanners can read both linear barcodes and 2D codes like QR codes and Data Matrix. 2D scanners are more versatile and can capture more information, making them ideal for modern applications.